1. Introduction to our policy

We are focused on the privacy of our website visitors and users; our policy below explains how we manage your personal data. By using our website and agreeing to our policy below, you consent to our use of cookies in accordance with the terms of this policy.

  1. Types of data we may collect from you, and how we use and source your personal data

Types of data that we process may include usage data, profile data, service data, enquiry data, notification data & correspondence data. We may process data about your use of our website. This may include your IP address, location, browser, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. Profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth and employment details. Service data may include both company and personal information. Enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. Notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. Correspondence data may include the communication content associated with the communication. The sources of your personal data may include a mix of techniques, including our website (both its core and extended functionality), 3rd party tools and software associated with our website, our analytics system, communications with you (verbal, written & digital), relationships and connections between us, or any other legitimate sources of personal data used in the day to day running of a normal business (e.g. business contacts data, business cards, and data you make available to us by connecting or communicating with us). The legal basis for this processing is our legitimate interests – e.g. the management of our website, administration of our business, legitimate and normal marketing/selling activity from our business to old/new/potential customers, consent for marketing/selling services to you, and consent for sending you notifications/updates and newsletters.

  1. Storage of your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By providing us with your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

  1. How we may share your personal data with others

We may disclose personal data to our suppliers to complete any marketing or sales activity we have set out for them on our behalf. We may disclose your personal data to our advisers or insurers to obtain and maintain insurance coverage, managing risks, obtaining professional advice and managing legal matters.

  1. Managing and erasing your personal data

Your personal data will be retained for 2 years following the date and time of your last interaction with our website or business, or our last interaction with you, at the end of which period it will be deleted from our systems. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.

  1. Protection and security of your personal data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or business organisation; any transmission is at your own risk. We take precautions to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees and approved contractors/developers who need the information to perform a specific job are granted access to personally identifiable information. Regular security reviews are held by us to ensure that the site remains safe and secure for your protection. We cannot guarantee the security of data you disclose online and you accept that the Internet is not completely secure and agree that we shall not be liable for unauthorised use, distribution or destruction of your personal information.

  1. Third party websites

Our website may include hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updates to our policy

We may update this policy at any time. When you need to, please check this policy to ensure you are happy with any changes. We may notify you of changes to this policy by email.

  1. Subscribers to our email updates, and our email marketing to you

Should you subscribe to our newsletter or email updates, either directly through our website or by opting in on an enquiry or opt-in form, you may receive monthly or weekly updates from us. You can unsubscribe from our email marketing at any time by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any communication from us. In terms of email marketing, based on the normal day to day running of our business, we will have legitimate reasons for contacting yourself and other people, by phone/email etc, whom we believe are our legitimate business contacts (e.g. suppliers, old customers, new customers, potential customers). Considering this, on a weekly or monthly basis, we may send a variety of digital communications (e.g. social media posts & emails), as part of our normal day to day business marketing and sales processes. This may include a small and limited/controlled amount of email marketing, which could be in the form of normal emails, newsletters or email updates – which we aim to send to only people who we believe we have a legitimate ‘business’ reason to contact or prospect to (e.g. old/new/potential customers). As part of this process, should you prefer to not receive marketing emails or marketing from us, we will always give you the option to easily and quickly unsubscribe or opt-out, from our marketing emails. If at any time you want to opt out, or you want us to remove you from all forms of marketing, please simply send an email to, with the subject line stating UNSUBSCRIBE.

  1. Opting out.

We respect everyone’s privacy, and we will always try our best to ensure you always have easy and simple easy of opting out, from communications you may receive from us. When you submit personal data via this site, or via our other sources previously mentioned, whether such information is required or optional, you consent to its disclosure and use in accordance with this privacy policy. If you ever decide that you do not wish to receive information from us regarding our products and services, you may opt out of receiving this information by simply sending an email to, with the subject line stating UNSUBSCRIBE.

  1. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. Where possible, we will usually inform you (before collecting your data) if we intend to use your data for such purposes. If we haven’t had an appropriate opportunity to inform you before collecting your data, that we may you use your data for marketing purposes, we will always give you the option to unsubscribe or opt-out from all email marketing you receive from us. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by by simply sending an email to, with the subject line stating UNSUBSCRIBE. Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  1. Our role as a data processor

As we are not classed as a “data controller”, we believe we do not have to notify the Information Commissioner about the information we collect or our practices. Please note however, that we aim to comply with the eight principles of the Data Protection Act 1998.

  1. Cookies, used by both us and our service providers

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We may use cookies for the following purposes: Authentication – we may use cookies to identify you when you visit our website and as you navigate our website. Status – we may use cookies to help us to determine if you are logged into our website. Personalisation – we may use cookies to store information about your preferences and to personalise our website for you. Security – we may use cookies as an element of the security measures used to protect our website and services generally. Advertising – we may use cookies to help us to display advertisements that will be relevant to you. Analysis – we may use cookies to help us to analyse the use and performance of our website and services. Our service providers may use cookies and those cookies may be stored on your computer when you visit our website. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: We use WordPress to report on and manage website activity. This service uses cookies for tracking activity across our site.

  1. Our details

This website is owned and operated by Make Happen. We are registered in England and Wales under registration number 08168896. You can contact us by telephone (0161 465 3308), by email (, or by using our website contact form.